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CarBayz Automotive

CarBayz User Data Deletion

How to request deletion of your CarBayz personal data.

This page explains who can ask, what to send, what happens after a request, and which records CarBayz Automotive may still be required to keep.

Effective Date:
15 September 2026
Last Updated:
15 September 2026
Version:
v1.0
Contents

1.How to Request Deletion

CarBayz Automotive does not currently offer one-click account deletion inside the customer account. Deletion is handled as a verified request, so that we can confirm the request really comes from you before any data is removed. Follow these steps:

  1. Contact CarBayz using the privacy contact details in the next section — the simplest route is an email to help@carbayz.com.
  2. State clearly that you are requesting deletion of your CarBayz personal data or account.
  3. Provide the registered mobile number (or the email address) linked to your CarBayz account, so we can locate your records.
  4. We may carry out an identity verification step before processing the request. This protects you against someone else deleting your records.
  5. We will process eligible deletion requests, and tell you if any records must be retained under the exceptions described below.
Never share secrets with anyone, including us. A deletion request never requires a one-time code (OTP), your password, an Aadhaar OTP, a card number or a bank PIN. CarBayz will not ask you for these.

2.Where to Send Your Request

Business:
CarBayz Automotive
Email:
help@carbayz.com
Phone:
+919134102030
WhatsApp:
+919134102030
Postal address:
A18, NEAR DR. CR CHAUDHARY, KAMLA NEHRU NAGAR, JODHPUR, RAJASTHAN, 342001, India

3.What a Deletion Request Covers

A request may cover personal information CarBayz holds in connection with its services, such as your account and contact details, enquiry history, uploaded documents and photographs, appointment records, and information associated with CarBayz's use of Meta / WhatsApp messaging services, where applicable.

CarBayz cannot delete data that Meta or WhatsApp independently controls within their own systems, including messages stored on your own device or WhatsApp account. For that, the settings and policies of those services apply.

4.Records We May Need to Keep

Deletion does not always mean immediate removal of every historical record. We may retain limited information where it is reasonably required for:

  • legal obligations
  • completed vehicle transactions and their agreements
  • accounting and tax records
  • payment and refund evidence
  • ownership-transfer records
  • fraud prevention and platform security
  • disputes or legal claims
  • regulatory requirements

Information that is no longer required for any of these purposes is deleted or anonymised in line with our retention practice and applicable law.

5.What Happens Next

  • we acknowledge your request and may ask for information to verify your identity
  • we locate the records linked to your account
  • we delete or anonymise data that is no longer required
  • we tell you what was removed and what had to be retained, and why

We aim to handle requests promptly. Where a request is complex, or where verification takes longer, we will keep you informed.

6.No Fee

There is no charge for submitting a data deletion request to CarBayz.